Shipping policy

<p>Last updated: October 8, 2026</p>

<p>This Shipping Policy applies to all orders placed at VALERIQUES (valeriques.myshopify.com). We ship across India to serviceable PIN codes.</p>

<h2>1. Order processing</h2>

<p>Orders are processed and dispatched within <strong>1-3 business days</strong> after payment is confirmed (or, for Cash on Delivery, after order verification). Business days are Monday to Saturday, excluding public holidays. Processing may take longer during sales, festivals or high-volume periods.</p>

<h2>2. Delivery time</h2>

<p>After dispatch, delivery usually takes <strong>3-7 business days</strong>, depending on your location and the courier. Remote or rural areas may take longer. These are estimates, not guaranteed delivery dates.</p>

<h2>3. Shipping charges</h2>

<p>Shipping charges, if any, are shown at checkout before you pay. Some products or orders may qualify for free shipping, as stated on the product page or at checkout.</p>

<h2>4. Delivery partners and tracking</h2>

<p>We ship through reputed courier partners. Once your order is dispatched, we will send you tracking details by email, SMS or WhatsApp. Tracking may take up to 24-48 hours to show updates after handover to the courier.</p>

<h2>5. Serviceable areas</h2>

<p>We deliver within India. If your PIN code is not serviceable, we will contact you to change the address or cancel the order with a full refund.</p>

<h2>6. Cash on Delivery (COD)</h2>

<p>COD is available only for some products and PIN codes. The courier may call you before delivery, so please keep your phone reachable and have the exact amount ready. Repeated refusal of COD orders may lead to COD being disabled for you.</p>

<h2>7. Address and contact details</h2>

<p>Please make sure your address, PIN code and phone number are correct. If a parcel comes back because of a wrong address or failed delivery attempts, re-delivery charges may apply.</p>

<h2>8. Delayed or lost orders</h2>

<p>If your order has not arrived within 10 business days of dispatch, or tracking shows no movement for 5 business days, contact us at vikask9133@gmail.com or +91 94549 04475 with your order number. We will follow up with the courier and, if the parcel is lost, send a replacement or refund.</p>

<h2>9. Damaged or wrong items</h2>

<p>Please record a video while opening your parcel, and check the item on delivery. If it is damaged, defective or wrong, contact us <strong>within 24 hours of delivery</strong> with photos or the unboxing video. Please keep all packaging until your request is resolved. Refunds and replacements follow our Refund policy.</p>

<h2>10. Delays outside our control</h2>

<p>We are not responsible for delays caused by weather, strikes, government restrictions, natural disasters or courier network problems.</p>

<h2>11. Contact us</h2>

<p>VALERIQUES<br>Instrumentation Limited Colony, 300, Kota, Rajasthan, India<br>Email: <a href="mailto:vikask9133@gmail.com">vikask9133@gmail.com

</a><br>Phone: +91 94549 04475</p>